Overview & concepts
The 5-minute primer: what Winem8 does, the difference between curated and custom packs, and where things live.
Winem8 Documentation
Run your wine club subscription program with confidence — setup, day-to-day ops, and customer experience in one place.
What do you need to do?
Section titled “What do you need to do?” Set up Winem8 for the first time Add products, configure curated and custom packs, set lead times, and connect Klaviyo.
Manage custom subscriptions View, edit, cancel, renew, and fulfil custom pack subscriptions.
Manage curated subscriptions Create orders, fulfil renewals, and manage curated pack subscriptions.
Fix subscription issues Understand payment, order, customer, and stock issues that need admin attention.
Run a renewal cycle The step-by-step playbook for renewal day — create orders for curated and custom packs in the right order.
Substitute or update products Replace a sold-out wine across every active subscription without disrupting your customers.
Understand the customer experience See exactly what your customers will do in the member portal — useful when supporting them.
Handle failed payments Find failed payments, update cards, and decide when to cancel an order or subscription.
New here?
Section titled “New here?”Glossary
Definitions of every term used throughout these docs — subscriptions vs orders, renewals, lead times, and more.
Reference
Section titled “Reference”Klaviyo integration
Every metric Winem8 emits to Klaviyo, plus personalisation tags for transactional email flows.
Support
Find support contacts and guidance for getting help with Winem8.