Support

For all your support needs please reach out to support@winem8.com.au. This will create a ticket in our system that will be flagged with our support and development team to action.

Creating a support ticket

In order to make sure this process is as quick and as smooth as possible we recommend providing the following information if it is relevant:

• Your store name
• Where you are experiencing the issue, for example:
  • The subscription page of the admin
  • The checkout screen
  • The selection screen
• What is involved in the issue:
  • Subscription - Provide the slug or customer name
  • Customer - Their name or email
  • Order - The Order id and associated customer

Any screenshots you may have of errors or bugs are also valuable!