Managing failed payments on renewals

Update payment method to continue failed renewal of a curated or custom pack subscription

To ensure winem8 is aware of the successful renewal, follow this process.

1. Navigate to the desired subscription. Click on Update Payment Method.

   

2. Update the card details and click on the Update Payment Details button.

   Note

   If there is already an active order, winem8 will automatically retry payment after the payment method is updated.

   

Tracking failed payments

With the nature of subscription payments, during renewals there will be payments that fail to go through as cards expire or the customer doesn’t have sufficient funds in their account. Winem8 has made some updates to help you manage this process.

Finding failed payments

To find all subscriptions with failed payments in the winem8 app, follow these steps:

1. Go to Home.

   

2. Scroll to the bottom of this page until you find the failed payments section:

   

Here, you will find a list of all orders that have failed payments and still need to be processed.